Six Tips for Picking the Right Freight Forwarder

May 8, 2018 Published by Leave your thoughts

When choosing the right freight forwarder, you are doing more than choosing a service provider—you are choosing a business partner. It is essential to your business’ success that you choose a partner that you can trust and rely on. However, choosing a partner to take care of your cargo handling in Texas can be a daunting task, especially if you don’t know where to start.

As with any tough decision, choosing a freight forwarder should begin with research, followed by still more research. Next, don’t be afraid to ask questions from the freight forwarder or from your trusted contacts in the industry. The more you know, the more confident you’ll be when you make your choice. To help you get started, however, here are a few helpful tips on picking the right freight forwarder.

Do they have references to provide?

Don’t be afraid to ask the freight forwarder for a list of references. A good freight forwarder should be prepared for this question and able to hand off at least two or three professional references when asked.

Can they provide proof of insurance?

All freight forwarders should be insured, so don’t worry about asking for this information up front. Only a freight forwarding company that is insured can offer adequate protection in case of damage, theft or loss.

Is the freight forwarder able to handle your product?

Not all freight forwarders are alike. Some specialize in handling certain products and have specific equipment and processes for that purpose. Be sure to ask up front if the freight forwarder has some familiarity with your product and is able to meet any unique shipping needs.

Is the company “big” enough to meet your needs?

We are not necessarily talking about the size of the company itself, but rather the size of its network of business partners. A trusted freight forwarder, even a smaller one, should have a list of connections and contacts to help with special projects and unique products, if necessary. You want to know that your freight forwarder should always be able to find an alternate option to meet your needs if necessary.

Do they have a reputation for prompt communication?

You want to work with a company that has a reputation for excellent customer service and prompt responses. From start to finish, you should be able to utilize multiple contact methods, including phone, email and chat, to get a hold of someone within the company, day or night.

Is the company financially strong?

The old adage applies here—“you need money to make money.” Even if you pay for your services up front, the freight forwarder has other overhead expenses to meet in order to promptly and efficiently manage the shipment of your products.

Whether you are looking to switch freight forwarders or are looking for a new partner to manage your cargo handling in Texas, these tips should help you begin your search for a quality freight forwarder. While you’re looking, don’t forget to check out our services here at Aztec Marine Agencies, Inc.!

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